I design the layer between people and how things work.
NOW
A Senior Manager & Experience Architect at Deloitte. Helping product teams think more clearly about the employee experience. From research and systems thinking to uncovering how agentic AI actually fits into the user journey.
Selected Work
I'm currently rethinking my portfolio, this is going to take me some time because I want to get it right and give it a new spin. No matter how it comes together it will live behind a password. More to come!
A Numbered Essay Series
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Field Notes
Honest takes on design practice, consulting, leadership, and just about anything else I want.
A few months ago I set up a folder structure on my computer and called it Holocron. Star Wars reference, yes, but the logic was earnest: a place where knowledge lives, organized well enough …
Sit in enough design critiques and you start to notice a pattern. Teams describe work as "user-centered" the same way they describe it as "scalable" or "intuitive." Almost like it's a property the work …
Getting it right and watching nothing happen is one of the stranger experiences in consulting or in-house design work. The instinct is to diagnose the failure as quickly as possible. The framing was off, …
Every design team I've seen try to build culture inside a larger organization has made the same mistakes. They've treated it like a communications problem. They launch a design COP ... they run workshops …
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